Monday, September 2, 2013

airberlin Sucks or Let them Eat Chocolate: Watching a Social Media Marketing and Customer Support Train Wreck

Listen, I will, hopefully, get off this topic, but I have become fascinated by the utter lack of support for customers by Germany's second largest airline, airberlin.

Incredibly, airberlin continues to avoid directly responding to customer complaints of lost luggage while posting frivolous entries on Facebook about their chocolates.  Over 100 negative comments from customers and I've included a sample below.  If you want to read all the comments, just go to the airberlin Facebook page at https://www.facebook.com/airberlin and click on the comments link to view the hundreds of customer complaints. And, yes, 3 days and still no help from airberlin in locating my husband's luggage...